Viontresa Tire & Auto Care Viontresa Tire & Auto Care

Privacy Policy

Last updated: September 5, 2025

This Privacy Policy explains how Viontresa Tire & Auto Care ("we", "our", "us") collects, uses, shares, and protects information when you use our online platform, request services, make appointments, or otherwise interact with our business. Our business address is Asas Twin Towers (West), 152 Dafna Street, West Bay, Doha, Doha, Qatar. For questions about this policy or to exercise your privacy rights, contact us at info@viontresa.info.

Information We Collect

We collect information you provide directly and information collected automatically when you use our services:

  • Contact information: name, phone number, email address, and postal address when you schedule services or request estimates.
  • Vehicle information: vehicle make, model, year, VIN, license plate, mileage, and service history necessary to diagnose and perform maintenance or repairs.
  • Payment and transaction data: billing details, payment method information (processed by our payment processors), and invoices for purchases and services.
  • Service records and communications: appointment details, service notes, diagnostic data, photos of vehicles, and messages between you and our team.
  • Technical and usage data: IP address, device identifiers, browser type, operating system, pages visited, and other analytics collected automatically (including via cookies and similar technologies).

How We Use Information

We use personal information to provide, maintain, and improve our services, and to communicate with you. Examples of uses include:

  • Scheduling and managing appointments, performing diagnostics, repairs, maintenance, and warranty work.
  • Processing payments, issuing receipts, and preventing fraud.
  • Communicating about appointments, service reminders, promotions, and customer support requests.
  • Maintaining service history and records to provide consistent, safe, and efficient vehicle care.
  • Improving our website, services, and customer experience using analytics and aggregated usage information.

Legal Bases for Processing (GDPR)

Where applicable, our legal bases for processing personal data include:

  • Performance of a contract: processing necessary to provide the services you request (e.g., repairs or appointments).
  • Legal compliance: processing required to comply with applicable laws or regulatory obligations.
  • Legitimate interests: processing necessary for day-to-day business operations, fraud prevention, and improving services, provided your rights are respected.
  • Consent: where we ask for and obtain your consent (e.g., marketing communications), you may withdraw consent at any time.

Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and similar technologies to operate and improve our website, remember your preferences, analyze trends, and serve ads. You can manage cookie preferences through your browser settings or any cookie controls provided on our site. Disabling certain cookies may affect site functionality.

Third-Party Services and Sharing

We may share information with trusted third parties to provide services, including payment processors, appointment scheduling providers, analytics services, and marketing platforms. We require these partners to protect personal data consistent with this policy and applicable law.

We may also disclose information when required by law, to respond to legal requests, to protect our rights, safety, or property, or to prevent fraud or imminent harm.

Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirement. If you have a retention request, contact us at info@viontresa.info.

Security

We implement reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, and destruction. No system is completely secure; if we learn of a security incident that may affect your information, we will take steps to investigate and, where required by law, notify affected individuals and authorities.

International Transfers

Because we operate and use service providers in multiple countries, your information may be transferred to, processed, and stored in jurisdictions with different data protection laws. Where required, we use appropriate safeguards to protect personal information during cross-border transfers.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including access, correction, deletion, restriction of processing, objection, and data portability. To exercise your rights or ask questions, contact us at info@viontresa.info. We may ask you to verify your identity before responding to requests.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at info@viontresa.info so we can take appropriate steps.

Changes to This Policy

We may update this policy periodically. When we make material changes, we will post a notice on our platform or otherwise provide notice. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

For privacy questions, to exercise data subject rights, or to report concerns, contact:

  • Viontresa Tire & Auto Care
  • Asas Twin Towers (West), 152 Dafna Street, West Bay, Doha, Doha, Qatar
  • Email: info@viontresa.info